NHTSA Complaint #11340419 — 2015 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11340419
Vehicle	2015 FORD C-MAX
Component	STEERING
Date of Incident	July 18, 2020
Date Filed	July 20, 2020
Mileage	33,370 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT STEERING SYSTEM ERROR - STEERING FAULT SERVICE NOW WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HALEY FORD RICHMOND LOCATED AT 10724 JEFFERSON DAVIS HWY, RICHMOND, VA 23237, (804) 748-2253, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 33,370.

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