NHTSA Complaint #11471962 — 2021 TESLA MODEL Y UNKNOWN OR OTHER

Complaint Details

ODI Number	11471962
Vehicle	2021 TESLA MODEL Y
Component	UNKNOWN OR OTHER
Date of Incident	March 11, 2022
Date Filed	July 1, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The car suddenly stops responding with the entire system seems to be shut down. I cannot access any controls including lights, brakes and any other safety features. I reached out to tesla regarding this and even sent them a video showing the same. They are not responsive at all and seem to not care about this. The car had sidetracked due to no visibility (Wouldn't consider a crash but almost one)This happened multiple times and is really a big safety concern. We were in the middle of woods when this happened and my wife was alone the other time. I would really appreciate if you expedite this issue and get us a solution. The image below is taken when the lights were on but eventually they were gone.

Related Complaints for the 2021 TESLA MODEL Y

Other UNKNOWN OR OTHER Complaints

#11710416 — January 12, 2026 — I parked my Tesla vehicle in a friend’s driveway. When I returned and opened the driver’s door, I entered the vehicle...

#11709822 — January 9, 2026 — I noticed the windshield washer nozzle on the passenger side isn't either working or not there. I reached out to Tesl...

#11708085 — December 31, 2025 — Picked up car from tesla service on 12/30/2025. On [XXX] at around [XXX] I had pressed the car break and suddenly acc...

#11705202 — December 15, 2025 — In May 2025, Tesla pushed an over-the-air (OTA) software update overnight while the vehicle was parked. When the vehi...

#11703481 — December 6, 2025 — Tesla's Full Self Driving (FSD) stopped my car on trolley tracks today, and would have stayed on the tracks for a min...

Recent Complaints for the 2021 TESLA MODEL Y

#11719252 — STEERING — February 19, 2026 — Both torn bushing and broken links at 29k miles.

#11719252 — SUSPENSION — February 19, 2026 — Both torn bushing and broken links at 29k miles.

#11719252 — WHEELS — February 19, 2026 — Both torn bushing and broken links at 29k miles.

#11718843 — LANE DEPARTURE: ASSIST — February 18, 2026 — The car suddenly reduced lane assistance and steering assistance functionality. After calling Tesla they said it is n...

#11718843 — LANE DEPARTURE: WARNING — February 18, 2026 — The car suddenly reduced lane assistance and steering assistance functionality. After calling Tesla they said it is n...