NHTSA Complaint #11471849 — 2020 FORD EXPLORER BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Complaint Details

ODI Number	11471849
Vehicle	2020 FORD EXPLORER
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	May 25, 2022
Date Filed	June 30, 2022
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated while placing the gear shifter into reverse(R), the Back Over Protection screen turned blue. The side and front camera's functionality worked as intended. The vehicle was repaired under recall; however, the failure recurred several times. There were no warning lights illuminated. The vehicle was diagnosed at the local dealer with a defective camera. The camera was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

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