NHTSA Complaint #11471447 — 2020 FORD ESCAPE

My vehicle is has the issues mentioned in NHTSA id#10201603. This is an issue where the spot welds have broken on the front left door check arm. Also the issue with the spot welds is causing issues with using my Drivers side window. My vehicle was taken to an authorized Ford Dealership. Was advised by the service department to seek advice from the body shop due to the welds being broken. Attached you will see the invoice I was charged for having my vehicle looked at. Representative from the body shop said my vehicle is the second Escape that has been brought in with the same issue. Provide rep the above mentioned NHTSA number and he said currently it is a service bulletin not a recall. Currently he is waiting to see what the next step will be in order to get my issued resolved. Called Ford to get there assistance with this and they advised me to reach out to NHTSA in regards to this issue. These issues started within the past couple weeks and I have owned the car since December of 2020.