NHTSA Complaint #11471108 — 2012 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11471108
Vehicle 2012 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Got a recall notice about an engine component had it checked they said it was fine. 7 months later it lost power and throw the piston through the bottom of the engine, oil and gas poured all over the road and we had just changed the oil. Called Hyundai and talked to them. They said it would be covered for a new engine cause they had lost a class action lawsuit. It wasn’t the matter if it went out but when it would go out. I towed it to Hyundai where it sat for 4 months before inspection. Then I was told it had to many miles on it so there for it wasn’t covered. But they was quick to offer to order me a new engine at my expense. My issue is a bad part is a bad part. Mileage doesn’t matter. They figured out what mileage most of them was going out at and set a lower mileage so they wouldn’t be responsible. I’ve only had the vehicle 4 yrs and I’m disabled.

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