NHTSA Complaint #11470807 — 2017 KIA FORTE

The contact owns a 2017 Kia Forte. The contact stated while driving at an undisclosed speed, smoke was coming in through the A/C vents. The check engine warning light was illuminated. The contact drove to an independent mechanic where it was diagnosed that a lack of engine oil caused the vehicle to overheat as there was no engine lubricant. The independent mechanic diagnosed that the engine needed to be replaced. The vehicle was taken to two other independent mechanics where it was diagnosed that the engine needed to be replaced due to excessive oil consumption however, the contact had been completing oil changes every 3,000 miles. The vehicle was not repaired. The vehicle was taken to the dealer for the engine replacement however, the dealer informed the contact that he would be responsible for the cost of the repair due to the vehicle mileage. The vehicle was then taken to a second dealer Greenway Kia West Palm Beach (735 S Military Trail, West Palm Beach, FL 33415) who completed an engine update and informed the contact that he did not need an engine replacement; however, the failure recurred increasingly. The vehicle was taken back to the second dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 144,200.