NHTSA Complaint #11470546 — 2017 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11470546
Vehicle 2017 TESLA MODEL S
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

The display screen, which controls the vehicles defrost, a key road visibility function, repeatedly freezes during driving, incapacitating the defrost, heat and cooling systems .This presenta an extreme risk to life and limb that needs immediate attention action that Tesla refuses to address. Tesla has replaced the recalled chip, however, the problem persists and they claim it’s the age of computer and I would have to upgrade it at my expense. They claim my full car warranty doesn’t cover this as a pre-owned vehicle. Given that this is still related to the recall issue with the Tesla computer, they need to repair this at their expense by replacing the unit as they have with others in the past. Please help all affected Tesla owners before someone dies by representing us again as huge multinational company more interested in hitting sales targets than customer safety.

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