NHTSA Complaint #11470475 — 2021 FORD EXPLORER BACK OVER PREVENTION: WARNINGS

Complaint Details

ODI Number	11470475
Vehicle	2021 FORD EXPLORER
Component	BACK OVER PREVENTION: WARNINGS
Date of Incident	April 20, 2022
Date Filed	June 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

All of the sensors are out. Nothing is working. They were working fine then one day I noticed the lane keeping sensors were not working. Today I noticed the side sensors are not working which they were this morning. The middle row seat gets stuck if moved forward, it will not stay back. The button is always stuck so while on the road the seat randomly pops out of place. The wipers do not work properly, only on high speed. I have already called McCombs Ford West in San Antonio, Tx as I purchased the vehicle there in October of 2021 but they are not worried about it. They said I can go drop it off but they will check it when they get a chance and will not provide a loan car which I cannot do that as I have kids. All the safety features that it should have are not working. They told me it would be weeks before they even look at the vehicle.

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