NHTSA Complaint #11470319 — 2016 HONDA PILOT

I purchased a brand new 2016 Honda Pilot EX. After the salesman pitch about adding top-notch safety, I paid extra for the Honda sensing package (include Collision mitigation braking system) as it was not a standard in 2016. Currently my SUV has less than 14000 miles. The Collision Mitigation Braking System (CMBS) has been warning and applying brakes when it should not for many years. Recently I drove on a highway that had construction for about 3 miles on a clear day. The car was the previous day and had nothing obstructing the camera on windshield or the radar behind the Honda badge. One lane was closed and there were flat surfaced traffic barrier (similar to cones) has been setup for the entire construction strip. About half into the construction zone, my SUV instrument panel had a warning that read "Collision Mitigation System Problem". When I noticed the warning sign is not disappearing after restarting several times, I disconnected the battery and connected it after a day. The warning sign did not go away. Then I took the SUV to the dealer from whom I purchased the vehicle. They washed the car but the warning sign is still active. The warning sign cannot be turned off using the physical button for the CMBS on the dash. Searching through the internet, I see that this is common problem among Honda owners. Many owners who experience this issue report that when they took the SUV to the dealer, they reported that the CMBS was overwhelmed by the construction barriers and the only way to fix this is to recalibrate the CMBS at dealer that costs about $500. However, this is only a temporary fix until the SUV drive through a construction site. I purchased Honda sensing for the safety of my family. Instead Honda has provided defective system that fails when driving through a construction site. Construction sites are common occurrence in everyday driving. Honda sensing CMBS is a good money maker for dealers as they get to recalibrate the system for high fee.