NHTSA Complaint #11470107 — 2021 JEEP GRAND CHEROKEE

In March 2022 my wife was driving down a street in Arizona on her way to work when she heard a pop and the car stopped accelerating. She managed to get the car into a neighborhood and pulled over. I picked her up and left the car there. Eventually I was able to get it towed to the dealership at which point the service advisor told me the transmission needed to be replaced. The car only had 2,900 miles on it. I requested that Chrysler buy the car back knowing it was defective but they said the car does not qualify for a buy back and they ended up giving us a 1 month payment and fixed the card under warranty. In June 2022, my family and I were on vacation in California traveling north on the I-5. The car made a faint noise and several lights came on the dashboard. It was still moving but we had to slow down due to an accident in front of us and the car stopped accelerating again. It would not go into neutral or reverse and we were stuck in the middle of the freeway with cars having to drive around us. After about 30 minutes of sitting in our car a tow driver finally pulled up behind us. We got out of our car and got into his truck while he loaded our car to tow us off the freeway. After waiting a couple hours the other tow driver came and towed our car to the dealership. The dealership diagnosed the problem and told me the valve body in the transmission needed to be replaced. The car had 5,600 miles on it and was fixed under warranty. We were able to drive it back home to Arizona after using a rental car for a week.