NHTSA Complaint #11470008 — 2016 FORD FOCUS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11470008
Vehicle 2016 FORD FOCUS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

The vehicle was purchased used on June 4, 2022 from Next car imports (984) 989 5000. June 10th 2022 approximately 8 pm, while stopped at a light, the car shut off. I turned the key. The car crank back up. This occurred after putting gas into the car. Being the dealership added a warranty, I called the customer service and dealership. I called the dealership and spoke with [XXX] of (next car import, Clayton, nc) agreed to take the car and have their mechanic look at. Calling the dealership was the instruction from [XXX], of First Automotive (warranty) . Next Car Import kept the car from June 13th thru June 15th. Stated they drove the car tested the car and no issue. The evening of June 15th several hours after retrieving the car, I drove 1 mile from my home to get gas and the car stopped in the middle of the road, a very busy road. Someone push the car using another car the rest of the way to the gas station. I filled the car up and it still wouldn't start, it took at least 10 minutes before cranking up. The car has shut off several more times since then. Including the scariest of all being on a busy interstate June 19, 2022 while heading home from work. Barely 2 weeks owning this car, the dealership isn't willing to take it back. I'm experiencing anxiety every time I have to get in my car. I need options INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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