NHTSA Complaint #11469764 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated while driving 60 MPH, the accelerator pedal was depressed and the vehicle started jerking. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact restarted the vehicle and was able to drive to her residence. The contact stated that upon parking the vehicle, the warning message "Transmission Fault' was displayed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced; however, the dealer repaired the transmission with used parts as the parts needed were on backorder. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the dealer where it was diagnosed however, no failure was found. The dealer also informed the contact that the parts were on backorder. The contact stated that the failure persisted. The contact later became aware that her VIN was included in NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.