NHTSA Complaint #11468478 — 2016 VOLKSWAGEN E-GOLF

The contact owns a 2016 Volkswagen E-Golf. The contact stated that while charging the vehicle with the level 3 charger, the female connector on the vehicle became loosened due to a failure with the 4 tabs holding the connector in place on the vehicle. The level 3 charger loosened and exposed the plug with live current going to the part. The contact stated that he smelled a burnt electrical odor and the charger was now inoperable. The contact had taken the vehicle to a local dealer however, there were no trained technicians available to fix the vehicle. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.