NHTSA Complaint #11468406 — 2015 FORD F-150

The contact owns a 2015 Ford F-150. The contact stated while driving 35 MPH, an abnormal banging and crackling sound was coming from the engine. There was no warning light illuminated. The contact was able to coast the vehicle to an independent mechanic and upon inspection, the mechanic determined that the vehicle had experienced engine failure. The contact was then referred to the dealer for assistance by the independent mechanic. The contact initially called North Country Ford (10401 Woodcrest Dr NW, Coon Rapids, MN) and was given a six-week estimate for an appointment. The contact then called another dealer and was given a three-week estimate for an appointment. The vehicle was then towed to that dealer where the vehicle was diagnosed with engine failure. The contact was also informed that the main engine bearing along with both turbochargers needed to be replaced. The manufacturer had been notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 79,689. The consumer stated the vehicle was traded in for a Dodge Ram.