NHTSA Complaint #11468017 — 2021 JEEP GRAND CHEROKEE FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Complaint Details

ODI Number	11468017
Vehicle	2021 JEEP GRAND CHEROKEE
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	May 26, 2022
Date Filed	June 7, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all Jeep’s. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone.

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