NHTSA Complaint #11531624 — 2021 JEEP GRAND CHEROKEE SERVICE BRAKES

Complaint Details

ODI Number	11531624
Vehicle	2021 JEEP GRAND CHEROKEE
Component	SERVICE BRAKES
Date of Incident	July 7, 2023
Date Filed	July 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

Crossing 4 way intersection with no cars or animals in site and while accelerating at about 40 mph vehicle came to a shuddering halt in the middle of the road for no reason. My husband and I were both thrown forward whipping our necks back and forth and my collar bone taking a direct hit with the seat belt. There were no sounds to warn us, no lights came on it just slammed its own brakes for no reason. My dealership brought me a loaner and vehicle was towed to them where they are working on getting the issue solved, but I am going to be terrified this will happen again and rightly so.

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