NHTSA Complaint #11467190 — 2020 SUBARU OUTBACK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11467190
Vehicle	2020 SUBARU OUTBACK
Component	POWER TRAIN
Date of Incident	February 22, 2022
Date Filed	June 2, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

02 June 2022 Complaint submitted by current 2020 Subaru Outback XT owners to Subaru of America for slow to no action taken relating to NHTSA Recall ID 21V-955 & Subaru Safety Recall WRK-21 Recall notice received on 14 Feb. 2022. Recall involves failure of a Transmission Control Unit (TCU) component which could lead to a complete loss of vehicle motive power. Owners question if vehicle is safe to operate and fault Subaru of America for a complete lack of priority and urgency to correct this issue! Numerous calls to the dealer (Subaru of Wichita) were made but the dealership claims to know nothing about when this problem will be addressed. Please help!

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