NHTSA Complaint #11466269 — 2013 FORD ESCAPE

Date of incident, May 19th 2022. While driving home from work on highway 270, as it was raining, my power steering suddenly and without any warning stopped working & has not worked since. I called the Ford manufacturer directly and I have a case number from them on the issue. Ford is well aware of the manufacturer defect in their ford escape steering computer chips and they do not want to address the issue because it would be bad for them financially as well as hurt their publicity. The repair would cost as quoted by the dealership $2400. This is a huge safety issues for the public on any roadways. If this situation happened to a young inexperienced driver or an elderly driver there would be a high potential for a crash on highways and other roadways. Luckily I was able to control the situation and was able to avoid a terrible outcome. Furthermore, it takes physical strength to operate the car which again young and elderly drivers would not be able to drive or have extreme difficulty driving. This is a potentially deadly issue and Ford does not want the general public to know. I hope for the safety of the public Ford is made to recall the vehicle for this specific issue that they are blatantly aware of and want to ignore. Ford has forever lost my family along with myself as a longtime customer.