NHTSA Complaint #11466138 — 2012 HYUNDAI GENESIS
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11466138 |
| Vehicle | 2012 HYUNDAI GENESIS |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 39,750 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I bought the car new, it has 39k miles on it. 5k miles ago while repairing the water pump under the 10 year powertrain warranty, I reported to the dealership the engine was making bad knocking/grinding sounds at startup and the oil consumption was high. The dealership dismissed this as "normal" for this car. 2 weeks ago the engine seized up without warning, no loss of power or harshness, no engine check light or low pressure warning. I had just left the I15 in rush hour traffic traveling at 70mph. The starter could barely turn the engine, I thought it was a flat battery. After some time I managed to restart the engine that now sounded like a machine gun and limp a few miles home. I tried replacing the oil, which I do on a regular basis, and it contained metal fragments. The warranty expired in Dec 21 but I still contacted the dealership. They have inspected the car and report engine damage requiring $3,200 of parts. Both the dealership and myself have contacted Hyundai Corp. and opened a Consumer Affairs Case on 5/25. Yesterday, 5/24, the case manager spoke to me to get details and obtain evidence I might have including original proof of ownership (documents he should already have). He told me he would have a decision in 2 to 4 weeks. I asked about leaving the car at the dealership, and he replied that it was the dealerships decision, but I would probably need to remove it. I would consider the car dangerous to drive, but the case manager does not seem to consider this and my impression is that Hyundai will refuse any responsibility for this problem. After googling this, I see you have sued Hyundai for what appears to be exactly the same manufacturing problems in other engines from the same time and wonder if these should also apply to the 5.0 liter engines. Has Hyundai acknowledged a problem with these engines and corrected it? If so, why has a recall not been issued, and I not charged for their manufacturing mistake? The dealership has rebuilt the engine and returned my car, charging me $3400.
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