NHTSA Complaint #11466036 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked and turned off, she attempted to start the vehicle, but the vehicle failed to start. A warning message indicating that the vehicle was not in park(P) illuminated. The contact stated upon starting the vehicle successfully, she attempted to shift into gear, but the gear shifter remained stuck in park(P). The vehicle then started reversing. A bystander assisted the contact with stopping the vehicle by engaging the parking brake. The vehicle was towed to the dealer where the contact was informed that the shift link cable had fractured. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 19V362000 (Power Train). The failure mileage was approximately 98,800.