NHTSA Complaint #11465838 — 2016 KIA SOUL

I received a notice from Kia that my car was part of a recall affecting the engine. I brought my car into the nearest Kia dealership to me and they confirmed that my car had a recall in which they were to run a program and check the catalytic converter and engine. I confirmed before and after this visit that they checked everything and was told that yes they checked the catalytic converter and everything was fine and they updated the engine program that was called for by the recall. I have brought my car in atleast 3 times and never having any issue previously was insured that my car would be covered under the recall but that we had to essentially wait for the engine to fail before that could be done. My car has lost power suddenly on the highway twice since this program has been run. Every visit i was told that my car was safe to drive. The most recent visit - which happened less than 30 days from the previous one where I was told my vehicle was safe to drive - has resulted in me being told that my catalytic converter has suddenly become clogged and that “my vehicle is not effected by this recall”. The visit before no such issue was mentioned in fact I was only informed my engine had “some codes and a few misfires” - again this was less than 30 days before my catalytic converter suddenly clogged. It is important to mention that this all happened with 6 months from the time the program was ran until today. I have the receipts of all of my visits to Kia. This most recent visit on May 19, 2022 in which I was told about the catalytic converter was the result of the second loss of power on the highway dropping from 70mph to 40mph suddenly and then continuing to decrease as I tried to navigate to the side of the road while traffic continued at normal speed around me; putting me, my child and others on the road at great risk of accident and injury. This is unacceptable.