NHTSA Complaint #11465811 — 2018 FORD FUSION HYBRID

The contact owns a 2018 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose, causing a loss of steering control while making a 360-degree turn. The contact restarted the vehicle and the failure was corrected. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 63,000.