NHTSA Complaint #11628870 — 2018 FORD FUSION HYBRID

1. What component or system failed or malfunctioned, and is it available for inspection upon request? - The transmission has failed twice. The first time it was replaced by a licensed dealer. The second time is current. It is available for inspection upon request. 2. How was your safety or the safety of others put at risk? -We were stranded on the highway in Missouri. The second time the car failed was during winter weather with two small children, putting us at significant risk due to exposure to extreme cold and the dangers of being stuck on the side of the highway. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the problem was confirmed by a dealer/service center after the first failure, and it has occurred again. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? - Yes, it has been inspected by a dealer, but not by the manufacturer, police, or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? - Yes, the first time it failed we got an engine overheating error. The second time it failed we got the "wrench" error code. These warning signs occurred as the problem occurred and did not give us any time to get the car to safety.