NHTSA Complaint #11465540 — 2018 FORD ECOSPORT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11465540
Vehicle 2018 FORD ECOSPORT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I was reading through some of the complaints for this vehicle and it is crazy to me because the same thing happened to me with my ford. Back in the beginning of July 2021 I was driving to work and my car suddenly just gave out it did not give no warning signs whatsoever. I had to quickly pull to the side and waited a bit and it just would not even turn on at all. I’ve always kept up with taking my car to get oil changes, new tires and make sure it was good. I had to call a tow truck to tow me home. I called ford and had to get it towed into the shop. After 2 weeks they finally looked at it and said it was the engine. They were going to contact extended warranty to see if they could cover it. They said they would only cover it but needed proof it had oil changes done which we took to them. They approved it finally and the dealership said it was because there was metal shavings in the engine which made no sense. They never gave us a loaner car and still took 3 months to get our car back. Paid $800+ to get it back. Not even a week later had to take it back because a code started showing up and again was at the dealership for a month paid another $300+. It’s to the point that now it won’t turn on at times. I tried contacting customer service but they are no help. This car needs to be investigated.

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