NHTSA Complaint #11464574 — 2020 AUDI S5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11464574
Vehicle 2020 AUDI S5
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

The Emergency Call Module Control Unit has now failed for the second time. If the vehicle were to be involved in a crash, the system will not be able to automatically call for assistance. Vehicle is already subject to Audi service campaign 90T2 to reflash emergency call module control unit, however the unit in my vehicle could not be flashed due to it having intermittent errors. The local Audi dealer is stating the next available appointment to diagnose the issue is in three months. After diagnosis there may be a longer wait to obtain required parts. It is dangerous for a safety critical part like this to be out of action for at least 3 months. Audi should place a higher priority on repairing this issue.

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Recent Complaints for the 2020 AUDI S5

#11677943 BACK OVER PREVENTION: WARNINGS MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...
#11677943 UNKNOWN OR OTHER MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...
#11677363 FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...
#11677363 FORWARD COLLISION AVOIDANCE: WARNINGS THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...
#11676791 BACK OVER PREVENTION: WARNINGS I am writing to report a critical and recurring safety defect concerning the Multi Media Interface (MMI) system in my...
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