NHTSA Complaint #11464408 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that after his wife exited the vehicle from the front driver’s side door, while attempting to open the rear driver’s side door, the vehicle began to roll backwards and knocked her to the ground. The contact's wife was taken to the hospital to seek medical attention but was not injured. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 66,281. The contact has stated that they have been in communicate with several Ford dealerships as well as their corporate offices. Neither of them have been able to replicate the issue and resolve it.