NHTSA Complaint #11463946 — 2020 NISSAN ALTIMA

The contact owns a 2020 Nissan Altima. The contact stated while driving from a complete stop, the vehicle would hesitate and shudder. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that no issues were found; however, the failure reoccurred. Additionally, the contact stated while the vehicle was parked, she shifted into drive(D) and depressed the accelerator pedal however, the vehicle failed to respond. The contact was unable to drive the vehicle after several attempts. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed. The dealer informed the contact that the vehicle would be repaired at her own expense. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle could not be repaired under the power train warranty due to the mileage. The failure mileage was approximately 59,000. The VIN was not available.