NHTSA Complaint #11463940 — 2013 FORD FOCUS

The contact owns a 2013 Ford Focus. The contact stated while driving approximately 50 MPH, she heard a sound like metal breaking coming from the engine compartment. The contact stated that the "Transmission Fault, Service Now" warning light was illuminated. The contact pulled over safely and left the vehicle running. The contact stated that she drove the vehicle to her residence and had it towed to a dealer. Additionally, the contact stated that when she shifted the vehicle into reverse the "Hill Assistance" light illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 172,455.