NHTSA Complaint #11463621 — 2018 CHRYSLER PACIFICA UNKNOWN OR OTHER

Complaint Details

ODI Number	11463621
Vehicle	2018 CHRYSLER PACIFICA
Component	UNKNOWN OR OTHER
Date of Incident	August 1, 2021
Date Filed	May 6, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Chrysler Infotainment screen on dash reboots or freezes during vehicle operation. This inhibits the use of the backup camera which is displayed on the Infotainment dash monitor. Infotainment system also controls bluetooth hands free phone, climate controls, radio and rear seat entertainment system. My inability to use the backup camera has created a risk to my children's safety when moving the car in parking lots or driveways, and is in violation of NHTSA's rear camera laws enacted in 2018. Chrysler has offered $0 assistance. I was charged for a "software reboot" attempt and was told the entire unit needed replaced at a cost of $589.oo + tax at the dealership.

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