NHTSA Complaint #11463588 — 2016 FORD FOCUS

The contact owned a 2016 Ford Focus. The contact stated that while driving at 35 MPH, a vehicle stopped abruptly causing a 3-vehicle collision ahead. As a result, the brake pedal was depressed however she crashed into the rear of the vehicle in front. The air bags did not deployed. The driver of the vehicle that the contact crashed into was taken by ambulance to the hospital, the driver's injuries and whereabouts were unknown. The contact later went to the hospital and was treated for pain and soreness in her back and right shoulder. The contact mentioned that after the impact she suffered a panic attack. A police report was filed. The contact's vehicle was towed to a collision center where it was pending to be towed to a salvage yard by the insurance company. The vehicle was deemed totaled by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.