NHTSA Complaint #11463378 — 2010 CHEVROLET MALIBU

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11463378
Vehicle 2010 CHEVROLET MALIBU
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I purchased the car for my mother on 10/20/2015 from Mike Savoie Chevrolet in Troy, MI. At the time I had a concern because there was a message being displayed on the car “Service ESC”, I was informed by the dealer that it was a false message and there was no issue with the car, we should just disregard but if we had any problems to let him know moving forward. At that time we did not have issues with anything else. There was about 80,000 miles on the odometer when we bought it, there are only about 95,300 now. Recently the brake lights have been coming on when the brakes are not applied, we have taken the car to a mechanic three times for this issue but he has been unable to duplicate it, as a result he felt that the brake pedal sensor was at fault and replaced it, but the issue still exists, a wasted $200! My 17 year old grandson is now using the car, the issue occurred again today and I discovered that this issue may be associated with a recall which also includes the “Service ESC” message which has been on the car since I bought it. However, when I enter the VIN it shows no open recalls. Apparently it was not fixed and the dealer should have fixed it before I bought it or I should have been notified of the recall. I AM VERY CONCERNED ABOUT MY GRANDSON’S SAFETY AND WILL NEED TO SWITCH MY CAR WITH HIM SO THAT HE CAN BE AS SAFE AS POSSIBLE! Not only do the brake lights come on when not applied, but you need to tap the brake to turn them off at that point other drivers are not aware that the brake is being applied. Taking the car back to the repairman today. Please help. Thank you very much for your time and attention to this matter.

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