NHTSA Complaint #11462983 — 2013 VOLKSWAGEN JETTA

The clock spring in this vehicle has failed in a vehicle that currently has less than 36k miles. There were no warnings or lights prior to failure. The controls on steering wheel and the vehicle’s horn no longer work as a result. When inspected by the local dealership, they also informed us that the airbag may not deploy in the event of an accident. The dealership also told us that the replacement part is backordered and that they could not provide a date that the part would be available. The vehicle feels unsafe to drive since we do not know if the airbag works or not. VW seems to be in no hurry to provide a fix.