NHTSA Complaint #11462582 — 2016 HYUNDAI SONATA

The engine is still under the orgininal warranty (10 years, 100,000 miles). I took my car to Parks of Hyundai in Gainesville, FL on 09/23/2021 for an issue with engine code p1326. The service manager reset my engine code and told me that their service department is backed up with cars and they cannot help me with my car at this time. Then on April 5, 2022, the issue happened again to my Hyundai Sonata on the interstate, the car engine went into limbo mode in the middle of the interstate and almost caused a large accident. I have the engine code p1326 showing up on their computer I took my car back to Parks of Hyundai on April 5th, 2022. Parks of Hyundai told me that I had to leave my car with them and that they refuse to provide me with a rental. Karl Buchwald, stated that it will take a few days to get to my car, and they will let me know what is wrong with it plus diagonistic fee of $200 even though I provided him with the engine code number thats under the powertrain warranty on the car. I went home and called Corporate Hyundai and opened a case. Case no: 19623500 case manager Emily, number 1(833)462-8722. Corporate Hyundai says I have to pay out of pocket for my rental and then submit my paper work after for possible rental reimbursement. I went back to Parks of Hyundai to check on the status of my car on April 13, 2022, Karl Buchwald, states that it may take 2-3 weeks for them to take a look at my car. When I asked to see what was done on my car, he told service advisor Michelle to enter my car into the system. My car was at their dealership for a week without paperwork. Eric Duke states that since I did not purchase my car at their dealership, the wait time will be longer. I waited 2 weeks and went back to Parks of Hyundai to check on my car yesterday 4/27/2022. Nothing has been done, they said it will be a few more weeks for diagonistic.