NHTSA Complaint #11462409 — 2019 FORD EXPLORER

STEERING issue reported to NHTSA

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Crash 2 Injuries Vehicle Towed

Complaint Details

ODI Number	11462409
Vehicle	2019 FORD EXPLORER
Component	STEERING
Date of Incident	April 17, 2022
Date Filed	April 27, 2022
Mileage	56,000 miles
Crash	Yes
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

The contact owns a 2019 Ford Explorer. The contact stated that while his daughter was driving at approximately 25 mph, the steering wheel seized causing the vehicle to crash into a concrete brick mailbox. The air bags deployed. The contact stated that the driver sustained chemical burning from the air bags and the front passenger sustained a high ankle sprain and broke right foot that needed medical attention. A police report was filed. The vehicle was destroyed and towed to a collision center. The dealer was not contacted. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 56,000.

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