NHTSA Complaint #11462202 — 2016 RAM 1500

THE POWER STEERING STARTED COMING AND GOING IN LATE OCTOBER 2021. IN LATE JANUARY FIRST OF FEBUARY IT COMPLETELY WENT OUT/STOPPED WORKING. TOOK IT IN TO LOCAL DODGE DEALER, AND THEY DIAGNOSED THAT YES THE ELECTRONIC POWER STEERING HAD FAILED AND NEEDED TO BE REPLACED. I WAS ADVISED OF THE REPLACEMENT COST AND OK'D THE REPAIR AND PART WAS ORDERED. TODATE THE PART HAS NOT ARRIVED (1000 ACROSS NATION ORDERED BUT 18 SHIPPED IN LAST FOUR MONTHS LAST ADVISED) CALLED AND SPOKE TO DODGE AND FILED COMPLAINT 041322, BECAUSE, I'VE RECEIVED NO ANSWERS NO RESPONSE FROM DODGE/CHRYSLER SINCE. THIS PROBLEM IS NOT NEW TO THE MODEL YEAR OF THIS TRUCK. DODGE/CHRYSLER REFUSES TO ADDRESS AVAILABILTY OF PART OR ISSUE RECALL ON THE TOTAL NUMBER OF VEHICLES INVOLVED. THERE IS A RECALL THAT IVE FOUND ONLINE BUT DOES NOT ADDRESS MY VEHICLE THAT HAS LESS THAN 37000 MILES. THE DEALERSHIP HAS BEEN HELPFUL. I OWN AND HAVE OWNED SEVERAL DODGE/ CHRYSLER PRODUCTS AND JUST VERY DISAPPOINTED IN THE MANUFACTURER.