NHTSA Complaint #11461914 — 2017 MAZDA CX-5
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11461914 |
| Vehicle | 2017 MAZDA CX-5 |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
Mazda has termed the issue Ghost Touch in their CX-3 models, which the NTSB issued a Technical Service Bulletin. It is dangerous as the infotainment system begins to switch between functions on its own, without driver or passenger input, and while the cars is in motion; changing radio stations, dialing phone numbers, turning the system display to Night Mode making it impossible to read while using the vehicle navigation system, exiting navigation maps altogether. The part number given to me by Mazda is K123611J0C. The dealer diagnosed and confirmed this issue in April 2022. They stated it is a common problem but it is not covered under warranty. Replacement costs quoted was over $1400, plus $180 to diagnose the problem.
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