NHTSA Complaint #11461709 — 2010 TOYOTA PRIUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11461709
Vehicle 2010 TOYOTA PRIUS
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My brakes have been making hissing noises whenever I press on the brake pedal for the past year. While driving on the freeway 300 miles from my home, numerous lights on my dashboard came on including brake, VSC, PCS, ABS, Triangle and "CHECK PCS SYSTEM" warning message. The brake also makes pumping noise every 4 seconds. The vehicle has no regenerative braking. The brake pedal is mushy and doesn't slow the car down until the pedal is fully depressed. I contacted Toyota and was told that there was a Customer Support Program ZJB that covers 2010-2015 Prius Vehicles for Brake Booster and Brake Booster Pump Assemblies. However, that program only covers 10 yrs 150 miles. My Prius has 110k miles but it's 21 months passed the program coverage. The car is dangerous to drive and Toyota will not honor the recall. I am stuck with a car with no brakes.

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