NHTSA Complaint #11460931 — 2014 HYUNDAI TUCSON

The contact owns a 2014 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a solenoid failure. The vehicle was then taken to an independent mechanic who diagnosed that there were metal shavings in the bottom of the engine and related the failure to an unknown recall. The vehicle was then taken to another dealer, Clay Cooley Hyundai Mesquite (16230 Lyndon B Johnson Fwy, Mesquite, TX 75150) who diagnosed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but declined the engine replacement due to a mileage discrepancy with the dealer that sold the vehicle. The manufacturer informed the contact that the vehicle was impacted by the following Manufacturer Service Campaigns: 953 ECM and Cluster Update - Engine Monitoring Logic Product Improvement and 958 Canister Inspection and Auxiliary Canister Kit Installation. The failure mileage was 102,858.