NHTSA Complaint #11460924 — 2018 TESLA MODEL 3

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11460924
Vehicle 2018 TESLA MODEL 3
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The upper control arm, UAC, on my Tesla is rubbing against its joint causing significant noise such as squeaking and friction when turning the steering wheel due to normal wear and tear. More specifically, the lubricant inside the UAC has worn off. This is a known issue when researching online forums. However, Tesla refuses to acknowledge the defect and has "renamed" its part number. This has put myself and others at risk because of the high cost associated on repairing and replacing the UAC. DIY-ers that cannot afford this out-of-warranty repair are taking it in their own hands at an attempt to alleviate the noise and friction caused by a faulty and defective UAC. The problem has been apparently reproduced in this model yet the service center refuses to cover it. Simply put, anyone that sits inside of my car always asks, "I think your car is broken - why is it making that noise" yet Tesla has stated that the UAC needs to be replaced out of warranty to resolve the issue.

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