NHTSA Complaint #11460639 — 2021 NISSAN ROGUE

The contact’s husband owns a 2021 Nissan Rogue. The contact stated while driving at 45-50 MPH, the vehicle was going at a slower speed than the speed displayed on the speedometer. The warning message “Engine Malfunction/Power Reduced/Service Now” was illuminated. The contact continued to drive at a slower speed. The vehicle was taken to the dealer where it was diagnosed that the gear shifter, the battery, and unknown sensors needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The vehicle was towed to the dealer who informed the contact that they could not duplicate the failure; however, one of her keypads was replaced and reprogrammed. The contact stated that the failure persisted. The vehicle was not repaired. The contact notified the manufacturer of the failure and inquired about a buy back. The failure mileage was approximately 4,514.