NHTSA Complaint #11460302 — 2020 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11460302
Vehicle 2020 FORD EXPLORER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Twice now my car has felt like it has stalled. Once I was at a stop light, the light was red so I stopped. Then when the light turned green I accelerated, the car moved slightly and then stalled. Pedal to the floor and nothing happened. Nothing in the car indicated why this happened. The car was on and ready to go but the petal or engine didn't work. Not sure what happened. The second time it happened I was trying to make a turn from a stop. I accelerated, the car moved a bit then stopped. I was pulling onto a 55 mph road and I was just sitting there. Car was fine, running and seemed to be in working condition but it stalled on me. Pedal to the floor, no response from the car. I have an appointment on Tuesday April 12th to take the car in to speak with the service department. I have spoken to other 6th generation ford explorer owners that have stated the same thing has happened and the service department had no answer for them. I am hoping if enough of us submit an issue it will get investigated preventing a fetal crash.

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