NHTSA Complaint #11460167 — 2013 CHRYSLER 200

My car's check engine light came on. I took the car to my personal mechanic because it is out of warranty. My mechanic told me that I had a service bulletin issued for the problem I am having, which is cylinder #4 misfire. The service bulletin is 09-002-14 Rev B. It extends the warranty to 10 years or 150,000 miles, whichever comes first. I was told by the dealer and Chrysler Customer Care that my vehicle was not part of this service bulletin, even though I am experiencing the same issue as the other Chrysler 200s that are. I believe my car should be covered under this bulletin especially since Chrylser knew this problem existed since 2014, right after I bought my vehicle, 7/2013. I should have been informed at the time. The service bulletin does not exclude any vehicle. It says Models, not specific models. This repair will cost me over $3,000 and I believe Chrysler should uphold the service bulletin and fix my car. I talked to one customer service representative and that person didn't understand why my car wasn't covered but never called me back like she said she would. I called again and was told my car was not part of this service bulletin. All Chrysler 200s should be part of this service bulletin if they experience the same issue as others.