NHTSA Complaint #11459775 — 2022 LINCOLN AVIATOR PHEV

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11459775
Vehicle 2022 LINCOLN AVIATOR PHEV
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

On 5 separate occasions my car has given me a warning saying "Stop Safely Now." When I begin to slow down, the car looses all power and I have to coast to a stop somewhere. The first time the car started back up and I was able to drive it again, the following 4 times it had to be towed. Each time I was stranded on the side of the road - once literally on the road because I was unable to get onto the berm because of high snow drifts and the car just stopped, which was a huge safety issue. Each time this has happened it has taken approximately 3 hours for a Lincoln approved tow truck to come and get the vehicle leaving me stranded in the freezing cold with multiple children and no heat in my vehicle. My speed has varied each time this has happened. One time I was in park, another time I was doing 60+MPH and the others were in-between these speeds. I have multiple videos of what happens and have provided them to Lincoln. Lincoln has replaced the battery and also the Powertrain Control Module and nether of these have corrected the problem.

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