NHTSA Complaint #11515102 — 2022 LINCOLN AVIATOR PHEV

After dealer did 3 software updates for recalls I experienced 2 safety issues: 1) Wiper blades now do not recline to the proper position. Right blade goes down past windshield & hits the plastic piece making an extremely loud whack. Left blade does not lower to proper position & obstructs the lower view of windshield & the washer on left blade no longer works. 2) More concerning is while driving in reverse (in rain & dark), the car came to a complete & sudden halt practically giving me whiplash & making an extremely loud crash sound. Car came to such a hard & sudden stop I thought I had hit a wall even though there was 1) No warning light displayed or sound to indicate an obstruction or pending crash 2) Nothing displayed on rear camera. Got out to see what I hit & why car stopped but found nothing wrong. Proceeded to continue backing up & it happened again. The car went about 3’ more then same thing happened. Then another 3’ it happened a 3rd time. It jolted my neck 3 times leaving me in pain. This incident was extremely frightening given I’m a handicapped driver & could have been stranded somewhere alone unable to drive the car at all. I suspect these 2 safety issues are related to Lincoln’s recall remedy & software updates as nothing else was done on my vehicle during my recent service other than replacing the front grill emblem.