NHTSA Complaint #11459482 — 2017 MAZDA MAZDA6

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11459482
Vehicle	2017 MAZDA MAZDA6
Component	ELECTRICAL SYSTEM
Date of Incident	March 1, 2022
Date Filed	April 4, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Mazda Infotainment system operates without user input, "ghost touch" issue reported. Automatic input causes volume to turn to loudest setting, re-routes navigation, dials phone numbers through connected USB and bluetooth devices, all with no user input to the touch screen or control knobs. System can not be turned off, ghost touch issue turns system back on without user input. Severe safety concern due to distraction, navigation error, damaging uncontrolled high volume of stereo while driving.

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Other ELECTRICAL SYSTEM Complaints

#11718687 — February 18, 2026 — Ghost touch concern on infotainment touchscreen, similar/same as SSPB6 which was issued for earlier Mazda3 models and...

#11634413 — January 6, 2025 — Infotainment system continually has ghost touches and opens apps, changes radio stations glitches on the screen while...

#11595855 — June 22, 2024 — The infotainment system randomly changes screens, places calls, alters routes while vehicle is in use. It makes for a...

#11593467 — June 10, 2024 — The issue I'm experiencing seems to be common, and is called the "infotainment ghost touch screen issue" The electric...

#11584920 — April 24, 2024 — The infotainment system on my car randomly repeatedly and frequently registers inputs when I am not making any. This ...

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