NHTSA Complaint #11459171 — 2016 CHEVROLET IMPALA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11459171
Vehicle 2016 CHEVROLET IMPALA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

For approximately 2 months, my 2016 Impala LTZ, would display a message on the small screen in front of the driver in the dash, stating for the driver to, "press ignition button again to turn vehicle off." The worst part about it was this would happen very randomly whether I would be driving in city traffic, or be sitting in a parking lot at a local store. I took it to my local Chevrolet dealership. Five different times, because they were not able to get the occurrence to duplicate for them. They replaced the ignition, as well as other suspected parts with no resolution. Resolution. Ended up costing me over $1,200. That was the first time I took it in for this issue. The other four times didn't cost me anything because they hadn't fixed the issue. Come to find out it was a wire on the body control module that had some of the insulation sheathing removed, which then in turn caused the wire to ground out on the car's frame. Just thought I would put this out there in case anybody else goes through it because it wasn't real inconvenience.

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