NHTSA Complaint #11459082 — 2012 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11459082
Vehicle 2012 CHEVROLET EQUINOX
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I have a 2012 Chevy Equinox. A recall dropped years ago about excessive oil consumption problems with the exact engine that I have. My oil consumption test came back inconclusive. So, I thought that I was one of the lucky folks who did not have the bad rings and pistons. WRONG. I just didn't experience the problem yet because I had low miles and it didn't hit at the same time as everyone else. Fast forward to today, I burn one quart of oil every 500 miles. I took it in, when I noticed it, to a DIFFERENT Chevrolet dealership and they said that I am FOR SURE consuming excessive oil. Of course, I just missed the Special Coverage 16118 Excessive Engine Oil Consumption repair from GM, so they want to charge me $2,200 of the $2,400 that it will take to repair it. They will spot me $200. I mean, come on. I have a record of TRYING to get the recall done when it first came out. I was told that I didn't need the repair. I don't know. I feel like I should still be taken care of here. GM is now ignoring my emails and voicemails, asking about getting help.

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