NHTSA Complaint #11459053 — 2010 TOYOTA PRIUS

I was driving on the road and right before a stop light my car jumped as if someone hit me from behind. After looking in my rear view and seeing no one on me I realized something else happened. I look at my dash and check hybrid system light was on. I was in traffic at the light waiting and looked it up on my phone to find out what to do. Some article said to pull over and turn it off and restart it. The light turned green and traffic started moving so I started to drive. I thought I could probably make it home but the car started driving a lot slower than usual. I really didn’t want to pull over because it was in a bad part of town but I felt like I had no choice because the car was barely moving. It seemed more dangerous to be on the road with other drivers. So I pulled over and parked and tried starting it again. It wouldn’t shift to drive so now I’m stuck and can’t get home unless I pay to get my car towed. I get my car towed to the house. I put a meter on the battery and it was fine. I put a diagnostics tester on it and came up with these codes POA1A and POA94. I contacted hybrid mechanic that doesn’t work at Toyota and he said to take it in to a dealership and sent me the ZE3 warranty letter and said they would fix it. I paid for it to be towed to the dealership. There were already a lot of cars waiting to be serviced when I got there. Anyway, they said they would fix it after they did their diagnostics after I paid $120 for it. That was 3/21/2022. I sent CSR the ZE3 letter and he said it wasn’t covered. It’s like he didn’t even read it. A day later he said he needed to talk to a warranty administrator then a day later he said it would be covered but I don’t qualify for a loaner but they can give me a rental for $45 a day. I friend let me borrow their car for a couple days. Now as of writing this it’s midnight 3/30/2022. I still don’t have my car and I’m about to be without a car unless I buy one or rent one. No ETA on the part being delivered either. I’m SOL.