NHTSA Complaint #11597556 — 2010 TOYOTA PRIUS

Passenger side low beam headlamp has continued to need to be replaced. I was not made aware of a "customer service protection program" on this and when I contacted Toyota they said it was too late for the repair, electrical harness, to be covered by their extended warranty. I never received information regarding the extended warranty. They stated they sent it to the correct address. But just because you mail something doesn't always mean it is delivered to that address. Also, I had my car serviced many times at Toyota dealerships and they never informed me of this extended warranty. If I had been made aware of the extended warranty I would've had it repaired in a timely manner. I have spoken to two representatives of Toyota and they stated they could not help me. I'm wondering why this is not considered a recall issue as it does affect the safety of driving a vehicle and the lights stop working. This may not be the right place to ask this question but I'm hoping someone in your organization can help me.