NHTSA Complaint #11458787 — 2015 GMC TERRAIN

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11458787
Vehicle	2015 GMC TERRAIN
Component	VISIBILITY/WIPER
Date of Incident	March 24, 2022
Date Filed	March 29, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

The windshield wipers stopped working on 3/24/2022. There is a recall on the windshield wipers of this vehicle. I called Sunrise GMC Wolfchase and gave them the VIN and they confirmed that It was a recall and scheduled an appointment to fix it for the following week 3/29/2022. I brought the vehicle in and was told by the service manager that they would not fix the windshield wipers according to the recall because the car has a new/savage title. However, they had all parts in stock and would be able to fix it for the price of 575.32. I do not understand this because after reviewing the NHTSA.GOV answers I read that "being salvaged is not reason for a manufacturer to deny a recall. Under the law, they must replace that defective part as long as the car is drivable." Please advise as soon as possible on what steps to take next. As of now, This is our only vehicle and it is needed for transportation to and from work. Thankyou

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